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Customer Service

Payment

 

We accept a variety of payment methods to make your shopping experience as convenient as possible. These include major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are processed securely to ensure your personal information is protected. If you encounter any issues during the payment process, please contact our customer service team for immediate assistance.

Returns

 

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange, provided the item is in its original condition. Items must be returned in their original packaging, with all tags and labels attached. To initiate a return, please contact our customer service team at harmony@roninbasics.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed. Please note that customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

Shipping

 

We offer nationwide shipping with various options to meet your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. Shipping costs are calculated at checkout based on your location and selected shipping method. You will receive a tracking number once your order has been shipped so you can monitor its progress. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

Quality & Safety

 

 

 

At Ronin, we are committed to providing high-quality products that meet rigorous safety standards. Our Faraday products are designed to block electromagnetic fields and protect your personal information. We use only the best materials and conduct thorough testing to ensure each product meets our high standards of quality and performance. Our products are also compliant with relevant safety regulations and standards. If you have any safety concerns or questions about the quality of our products, please contact us at harmony@ronin.com.

Product Care

To maintain the effectiveness and longevity of your Ronin products, please follow these specific care instructions:

Backpacks and Sleeves

  • Cleaning: Wipe the surface with a damp cloth and mild soap. Avoid using harsh chemicals or abrasives as they can damage the protective materials.
  • Drying: Air dry in a shaded area. Do not tumble dry or expose to direct sunlight for extended periods.
  • Storage: Store in a cool, dry place when not in use. Avoid placing heavy objects on top of the backpack or sleeve to maintain their shape and integrity.

Clothing and Hats

  • Washing: Hand wash in cold water with a mild detergent. Avoid using bleach or fabric softeners as they can degrade the protective materials.
  • Drying: Air dry flat. Do not wring out the fabric as this can damage the fibers. Avoid tumble drying.
  • Ironing: Do not iron as the heat can damage the protective layer. If necessary, use a steamer on a low setting while ensuring the steam does not directly contact the fabric for too long.

RFID Blocking Wallets

  • Cleaning: Clean with a soft, dry cloth. For more stubborn stains, use a damp cloth with a small amount of mild soap. Do not soak or submerge in water.
  • Care: Keep the wallet away from extreme heat and moisture to preserve the RFID blocking material’s effectiveness.
  • Storage: Store in a cool, dry place. Avoid overstuffing the wallet to maintain its shape and functionality.

 

General Care

 

  • Avoid Extreme Conditions: Do not expose any Ronin products to extreme temperatures or prolonged direct sunlight, as this can compromise the integrity of the protective materials.
  • Regular Maintenance: Periodically check your products for any signs of wear and tear. Promptly address any minor repairs to prevent further damage.

 

Privacy Policy

Effective Date: [Date]

Welcome to Ronin. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.ronin.com] or purchase our products.

1. Information We Collect

Personal Information: When you register on our site, place an order, subscribe to our newsletter, or fill out a form, we collect personal information such as your name, email address, mailing address, phone number, and payment details.

Non-Personal Information: We may collect non-personal information about you whenever you interact with our site. This may include your browser name, the type of computer, and technical information about your means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

2. How We Use Your Information

To Process Transactions: Your information helps us process transactions more efficiently.

To Improve Our Website: We continuously strive to improve our website offerings based on the information and feedback we receive from you.

To Send Periodic Emails: The email address you provide may be used to send you information and updates pertaining to your order, occasional company news, updates, related product or service information, etc.

To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. We use encryption to protect sensitive information transmitted online, and we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

5. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

6. Cookies

Our site may use “cookies” to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

7. Changes to Our Privacy Policy

Ronin has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our site, revise the updated date at the top of this page, and send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. Your Consent

By using our site, you consent to our website’s privacy policy.

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Harmony@roninbasics.com